Customer Service and Support

• If you want to ask a question about our service then please contact Simon Rush by email at simonrush@casino-shop.co.uk, telephone 0870 87 12 007 (national rate).
• If something goes wrong with our service then we have provided here our procedures for dealing with such matters:-
• Please contact Simon Rush by email at simonrush@casino-shop.co.uk, telephone 0870 87 12 007 (national rate) between the hours of 10am and 5pm GMT Monday to Friday, facsimile 0870 87 36 007 (national rate) or in writing to Acelink Communications Limited, PC House, St. John's Road, Westcliff-on-sea, Essex, SS0 7JY.
• If the matter is relatively simple like wrong colour, quantity or product then we can usually check this promptly and will endeavour to put the matter right as soon as practically possible. In some circumstances we may arrange for the incorrect items to be collected or reimburse your reasonable postal expenses to return the incorrectly supplied products.
• If the matter is complicated and you have initially contacted us by phone you could be asked to put your complaint in writing to:- attn: Simon Rush, Acelink Communications Limited, PC House, St. John's Road, Westcliff-on-sea, Essex, SS0 7JY or facsimile 0870 87 36 007 (national rate) or in writing
• We will endeavour to acknowledge the complaint by the end of the next working day but no later than 5 working days.
• In most cases we can offer a proposal to resolve the matter by the end of the next working day but for more complicated cases we will provide a timescale that we expect to be required to enable us to fully provide our response.
• We will endeavour to keep you informed of any progress in relation to your enquiry by the end of the next working day.
• We will fully analyse any difficulties you experience with our service and look to implement new procedures to reduce the risk of repeating any mistakes.
• We are a responsible trading company that is why we have been successfully involved in the mail order business for more than 10 years but we still frequently review and check that our procedures are effective in delivering the best possible service to our customers.
• Security Policy - When you place an order using the casino-shop web shopping cart your personal details are protected by 128 bit SSL (Secure Socket Layer) encryption facilities provided by THAWTE. Depending on the type of browser that you use there should be an indication of the secure connection on your screen. In most cases it is a small padlock at the bottom right of your browser. In some instances, usually depending on the options you have selected, you will receive dialogue message boxes warning you of the type of connection you are changing to. If you would like any further details please don't hesitate to contact the person responsible for security at our site:- Simon Rush, Acelink Communications Limited, PC House, St. John's Road, Westcliff-on-Sea, Essex SS0 7JY, England.